Order

Terms and Conditions Q Sanding Technologies B.V.B.A.

Purchase Order and Price of Goods

Prices of the goods on www.qsanding.com are binding prior to any change thereof. Q Sanding Technologies reserves the right to change the prices even without any prior notification given in writing or otherwise. The prices and rates stated in an offer, quotation, price or tariff list are exclusive of VAT. Ordering is as a rule performed by sending the order by e-mail; upon prior agreement, ordering can also be performed by telephone, in writing or in person. Any order confirmed to a customer by Q Sanding Technologies shall be considered binding. Any order always has to include all the necessary data of the purchaser (first name and surname or business name, accurate address for invoicing, address for delivering the goods, telephone number, Company ID Number and VAT ID Number and country of operation.

Quotation

An offer or quotation is made in writing or electronically and is without obligation. An offer and quote from Q Sanding Technologies effective for 30 days unless otherwise stated. Q Sanding Technologies has the right to withdraw this offer or quotation no later than 3 working days after receipt of the acceptance. An agreement is concluded if the client has accepted the offer provided by Q Sanding Technologies. In the case of composite quotations, there is no obligation to deliver a part at a corresponding part of the price stated for the whole. The prices and rates stated in an offer, quotation, price or tariff list are exclusive of VAT. If the offer or quotation is based on information provided by the client and this information proves to be incorrect or incomplete or changes afterwards, Q Sanding Technologies has the right to adjust the prices, rates and / or delivery periods stated. If the client can reasonably understand that the offer or part there of contains an obvious mistake or error, Q Sanding Technologies cannot be held to its offer. If the acceptance of the offer deviates from the offer included in the offer, then Q Sanding Technologies is not bound by it. The offer, quotation, prices and rates do not automatically apply to repeat orders, new or follow-up orders.

Order Cancellation

The purchaser is entitled to cancel any order without stating the reason at any time prior to the binding confirmation there of; following the binding confirmation, the purchaser is entitled to do so only in case the seller fails to meet the agreed terms of delivery. The seller is entitled to cancel any order without stating the reason in particular if the goods are no longer manufactured or if the supplier’s price of the goods has changed significantly. In case of a cancellation by the seller, the seller shall immediately contact the purchaser and propose a solution.

Goods Delivery Date

In case of the goods in stock, standard shipment shall be carried out within 10 working days after the payment received. In case of the goods that have not been manufactured yet or are being manufactured, the purchaser shall be informed of the estimated date of delivery individually.

Goods Transportation

The goods shall be sent via standard carriers (DHL/DPD etc.). The delivery charge includes a package fee (not a duties and taxes bill).
The customer is entitled to request a specific carrier. Each purchaser shall be informed of the identification number of the shipment (Track&Trace service), which will allow them to check the location of the shipment prepaid.

Payment for Goods

The goods can be paid by bank to the seller’s account, such a payment must be made prior to the shipment of the goods. The goods ordered will be sent to the purchaser following the account being credited with the full amount (the variable symbol shall be the Order No. – Invoice No.). The purchaser has to select the currency of payment in EUR.

Acceptance of Goods

The goods shall be sent via DHL/DBD or another carrier (cf. Article 4) to the delivery address specified by the purchaser.

Warranty

The manufacturer and/or the seller shall be fully responsible for any hidden manufacturing defects or defects in material. The warranty period shall be 12 months from the date of the purchase of the goods.
The warranty shall not apply to any defects caused by any unauthorized interference, by using the goods for any other than specified purposes, by unsuitable storage, by unqualified assembly and handling, by mechanical damage or by excess loading. The particular properties of the goods fully depend on the specifications stated directly by the manufacturer. For the purposes of a usual claim, providing the purchaser with an item purchase document including the business name of the seller, Company ID Number, registered seat and information on the goods purchased shall be sufficient.

Warranty Claim Procedure

In case of any defect in goods which becomes evident during the warranty period, the purchaser shall be entitled to a repair or to an exchange free of charge. To make a proper claim, it is necessary to contact us first and to agree the claim procedure with us; by telephone, by e-mail or in writing is possible.
If the goods under claim are sent by post, sending by post has to follow the first contact in a way stated in the previous sentence. Freight cost are always to be paid by the purchaser. No goods under claim shall be accepted for any warranty claim without a prior arrangement. Unless a prior arrangement has been made, the seller is entitled to refuse to accept the shipment.
The warranty period shall be suspended from the day of filing the claim until the moment when the purchaser is obliged to accept the item.
The purchaser is also entitled to demand a certain discount from the purchase price; this discount can be granted if the item has a defect which does not prevent it from serving its purpose.In case of applying any discount, the purchaser acknowledges that the defects for which the discount was granted cannot be claimed again in the future.

Withdrawal from the Agreement

The customer is entitled to withdraw from the purchase agreement within 14 days after the day of the acceptance of the goods; this right is subject to purchase via the Internet as an individual (not as an entrepreneur). Upon withdrawal from the purchase agreement, the full amount of the price of the goods shall be refunded; the costs of the return of any goods shall be paid by the purchaser. If you wish to withdraw from the purchase agreement, please contact us in writing or by e-mail, stating the Invoice No. of the goods delivered and the date of the purchase of the goods.
If you have already received and accepted the goods, please send it back to our address (the address of our premises) under the following conditions:

the goods must be in an original and undamaged package
the goods must be absolutely unused
the goods must not be damaged in any way
the shipment must be complete; it must be sent back in the same state as at the moment of acceptance, including any accessories etc. and with the original purchase document.

Please send the goods by registered post and in an insured way; failing that, we shall not be liable for any loss or damage on the way to our premises.
If all the conditions relating to the return of the goods are met, we will transfer the money to your bank account.
If all the conditions relating to the return of the goods are not met, we will not accept the withdrawal from the purchase agreement and we will send the goods back to you at your own cost.

Non-Compliance with the Purchase Agreement

If an item is not in compliance with the purchase agreement at the moment of the acceptance by the purchaser (hereinafter the “Non-Compliance with the Purchase Agreement” only), the purchaser is entitled to have the item restored to a condition compliant with the purchase agreement by the seller free of charge and without any undue delay, either by exchanging the item or by repairing the same, as per the purchaser’s choice; should such a procedure be impossible, the purchaser is entitled to demand a reasonable discount from the price of the item or to withdraw from the agreement. This shall not apply if the purchaser had been aware of the Non-Compliance with the Purchase Agreement prior to the acceptance of the item or if they caused the Non-Compliance with the Purchase Agreement themselves. The compliance with the purchase agreement shall mean, in particular, that the item sold has the quality and usage properties required by the agreement, described by the seller, the manufacturer or its representative, or expected on the basis of advertising carried out by them, or the quality and usage properties common in items of that kind, that it is in compliance with the provisions of the laws and regulations, it is in an appropriate amount, dimension(s) or weight and it corresponds to the purpose stated for the usage of the item by the seller or that which is common for the item.

Effect of the Terms and Conditions

These Terms and Conditions shall be effective until new Terms and Conditions are issued.

International Bank Details

Bank: ING
IBAN: BE07 3631 8448 6966
BIC: BBRUBEBB

Company Details and Registered Seat

Q Sanding Technologies B.V.B.A
Kastanjelaan 14
2222 Itegem, Belgium
Company ID No. : 0721 584 285. VAT ID No. BE 0721 584 285

Contact Details

Q Sanding Technologies B.V.B.A (postal address)
Aldewei 35
8711 BT Workum, The Nederlands
e-mail: info@qsanding.com (we usually respond within 3 working days )

Delevery Policy Q Sanding Technologies

Shipments and returns

Packages are generally dispatched within 2 days after receipt of payment and are shipped via DHL/DPD with tracking and drop-off without signature. If you prefer delivery by UPS/DPD Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

Check your distributor

Shipments and returns

Terms and Conditions Q Sanding Technologies B.V.B.A.

Delevery Policy Q Sanding Technologies